1. Introduction
This Privacy Policy describes how Sogu88 ("we", "us", "our") collects, processes, stores, and protects the personal data of users ("you", "player") who access the Sogu88 platform at sogu88.onl, including any related mobile applications and associated services.
By registering an account or continuing to use the Sogu88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
We may update this policy from time to time in response to regulatory changes, platform updates, or improvements in our data practices. The "Last Updated" date at the top of this page will always reflect the most recent version. Significant changes will be communicated to registered players through the platform.
This policy applies to all players accessing Sogu88 from Pakistan, regardless of the device or channel used — desktop browser, mobile browser, or the Sogu88 app.
2. Data We Collect
Sogu88 collects personal data in two main ways: information you provide directly, and data generated automatically through your use of the platform.
Information You Provide
When you register, verify your identity, or contact support, you may provide:
- Full name and date of birth
- Email address and mobile number
- Residential address (for identity verification purposes)
- Government-issued ID documents (CNIC, passport) when KYC is required
- Payment details — including JazzCash account numbers, Easypaisa wallet details, Raast IDs, bank account information, and card details
- Communication history with our support team
Data Generated Automatically
When you use the Sogu88 platform, certain data is collected automatically:
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Session timestamps and duration
- Pages visited, games played, and in-platform navigation patterns
- Deposit and withdrawal transaction records
- Bonus claims, wagering activity, and game history
Data We Do Not Collect
We do not collect sensitive personal data beyond what is needed for account verification and payment processing. We do not ask for your religion, ethnicity, political views, or biometric data unless required by applicable law for identity verification.
3. How We Use Your Data
The data Sogu88 collects is used strictly for legitimate purposes related to operating the platform, maintaining account security, and improving player experience. The table below gives a clear breakdown:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Name, email, DOB, mobile number | Contractual necessity |
| Identity verification (KYC) | ID documents, address, DOB | Legal obligation |
| Processing PKR deposits & withdrawals | Payment method details, transaction records | Contractual necessity |
| Fraud prevention & security | IP address, device data, transaction patterns | Legitimate interest |
| Platform analytics & improvement | Navigation data, session logs, game activity | Legitimate interest |
| Customer support | Communication history, account details | Contractual necessity |
| Marketing communications (optional) | Email, mobile number | Consent |
| Responsible gaming monitoring | Deposit amounts, game frequency, session duration | Legitimate interest |
We do not use your data to make automated decisions that significantly affect you without a human review process in place. If an automated flag is raised on your account — for example, a suspected fraud alert — a member of our team will review the case before any action is taken.
4. Cookies & Tracking Technologies
Sogu88 uses cookies and similar technologies to keep the platform running smoothly and to understand how players interact with it. A cookie is a small text file stored on your device when you visit a website.
Types of Cookies We Use
- Essential Cookies: Required for basic functions like keeping you logged in and remembering your language or currency preferences. These cannot be disabled without affecting core functionality.
- Analytics Cookies: Help us understand which pages and games are most popular, how long players stay on certain sections, and where drop-offs occur. This data is aggregated and anonymised.
- Preference Cookies: Store your platform settings so you do not have to reconfigure them each session — things like notification preferences or display settings.
- Security Cookies: Detect unusual login patterns, multiple failed attempts, or suspicious session behaviour that might indicate an unauthorised access attempt.
You can manage cookie preferences through your browser settings. However, disabling essential cookies may mean some features of the Sogu88 platform do not function correctly. We do not use advertising tracking cookies or cross-site tracking pixels.
5. Data Sharing & Third Parties
Sogu88 does not sell or rent your personal data. However, to operate the platform effectively and comply with our obligations, we may share limited data with trusted third parties:
Payment Processors
When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer, or card, your payment details are shared with the relevant payment processor. These processors are required to handle your data securely under their own privacy and compliance frameworks. Sogu88 does not retain your full card or bank account numbers on our servers.
Identity Verification Services
For KYC purposes, we may share identity documents with certified verification service providers. These partners are contractually bound to handle your documents with strict confidentiality and to use them only for the stated verification purpose.
Technology & Infrastructure Providers
Our platform relies on third-party hosting, cloud storage, and security infrastructure. These providers may process your data on our behalf as data processors, bound by strict data protection agreements. They do not have the right to use your data for their own purposes.
Legal Requirements
If we are required by law, court order, or regulatory authority to disclose your personal data, we will comply with that obligation. Where legally permitted, we will notify you of such a request before responding to it.
We never share your data with advertisers, data brokers, or unrelated third parties for commercial gain. Your information exists on our platform solely to serve your gaming experience.
6. Data Retention
We keep your personal data only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Here is a general guide to our retention approach:
- Active account data: Retained for the full duration of your account being open on Sogu88.
- Transaction records: Kept for a minimum of five years to comply with financial record-keeping obligations.
- KYC documents: Retained for the period required by our compliance obligations, typically five years after account closure.
- Support communications: Kept for up to three years to maintain a record of resolved queries and disputes.
- Marketing preferences: Updated immediately upon your request to opt out; marketing data is not retained once consent is withdrawn.
When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.
7. Data Security
Sogu88 uses a combination of technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These include:
- TLS encryption on all data transmitted between your device and our servers
- Encrypted storage of sensitive account information and payment references
- Access controls limiting who within our team can view personal player data
- Regular security audits and vulnerability assessments of our platform infrastructure
- Two-factor authentication options available to all registered players
- Automated fraud detection monitoring transaction patterns in real time
While we take every reasonable precaution, no online platform can guarantee 100% security. You also play an important role in keeping your account safe — use a strong, unique password, do not share your login credentials, and contact support immediately if you notice anything unusual on your account.
8. Your Privacy Rights
As a Sogu88 player, you have specific rights regarding your personal data. We are committed to honouring these rights in a timely and transparent manner:
Right to Access
You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe, typically within 30 days of your verified request.
Right to Correction
If any of the information we hold about you is inaccurate or out of date, you have the right to request a correction. For account details like your registered name or email address, you can often update these directly through account settings or by contacting support.
Right to Deletion
You may request that we delete your personal data. Where there is no legal or contractual obligation requiring us to retain it, we will process your deletion request promptly. Note that transaction records may need to be retained for a statutory period even after account closure.
Right to Restrict Processing
In certain circumstances — for example, if you dispute the accuracy of your data — you can request that we restrict how we process your information while the matter is being reviewed.
Right to Withdraw Consent
Where data processing is based on your consent (such as marketing communications), you can withdraw that consent at any time. Withdrawal does not affect the legality of processing carried out before the withdrawal.
To exercise any of these rights, contact our support team at [email protected]. We may ask you to verify your identity before processing the request to protect against unauthorised data access.
9. Children's Privacy
Sogu88 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover or are informed that a minor has created an account or provided personal information, we will immediately suspend the account and delete all associated data.
If you are a parent or guardian and believe your child has registered on Sogu88, please contact us at once so we can take the necessary action. We take the protection of minors very seriously and will act on any such report without delay.
10. Third-Party Content & Links
The Sogu88 platform may feature game content or promotional materials from third-party game developers and software providers. While these providers are vetted partners, their own privacy practices are governed by their individual policies. Sogu88 is not responsible for the data practices of third-party game providers operating within our platform.
We do not embed third-party tracking pixels, social media widgets, or external advertising scripts that would allow outside parties to track your behaviour across the web from within the Sogu88 platform.
11. Changes to This Privacy Policy
We review and update this Privacy Policy periodically to reflect changes in how we operate, improvements to our data practices, or updates required by regulatory developments. The most current version will always be available at sogu88.onl/privacy-policy.
For material changes — those that meaningfully affect how your data is collected or used — we will notify active players through an in-platform message or email to your registered address. Minor clarifications or formatting updates may be made without a formal notification, though the "Last Updated" date will always be revised.
We encourage you to check this page periodically. Continued use of the platform after any update constitutes your acceptance of the revised policy.
12. Contact Us About Privacy
If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, our support team is available around the clock to assist you.
You can reach us via the live chat feature on the platform, or email us directly at [email protected]. For account-related privacy requests such as data access or deletion, please include your registered email address and a brief description of your request so we can locate your account and respond efficiently.
For concerns related to self-exclusion, deposit limits, or responsible gaming tools, visit our dedicated Responsible Gaming page. For the full platform rules, see our Terms and Conditions.